Privacy Policy

1. Information We Collect

We may collect and process the following personal information:

Information you voluntarily provide:

• Name
• Email address
• Phone number
• Vehicle or product-related details
• Information submitted via contact forms or inquiries

Information collected automatically:

• IP address
• Browser and device type
• Pages visited and time spent on the site
• Cookies and tracking technologies

2. Legal Basis for Processing (POPIA & GDPR)

We process personal information on the following lawful grounds:

• Consent – When you voluntarily submit information
• Contractual necessity – To provide products or services you request
• Legal obligation – To comply with applicable laws
• Legitimate interest – To improve our website, services, and customer experience

You may withdraw your consent at any time by contacting us (see Section 10).

3. How We Use Your Information

Your personal information may be used to:

• Respond to inquiries or requests
• Provide information about our electric vehicles, products, or services
• Communicate quotations, updates, or service-related notices
• Improve website performance and user experience
• Send promotional communications (only where consent has been given)
• Meet legal or regulatory obligations

4. Your Rights Under POPIA & GDPR

You have the right to:

• Access your personal information
• Correct or update inaccurate or incomplete data
• Request deletion of your personal data (“right to be forgotten”)
• Object to or restrict processing under certain conditions
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator (South Africa) or your local EU authority

To exercise these rights, please contact us using the details below.

5. Data Storage and Security

We implement appropriate technical and organizational measures to safeguard your personal data against loss, unauthorized access, misuse, or disclosure.

Access to personal data is limited to authorized personnel only and used strictly for legitimate business purposes.

6. Sharing of Personal Information

We do not sell, rent, or trade your personal information.

Your data may be shared with trusted third-party service providers (such as website hosting, analytics, email services, or IT support) under strict confidentiality agreements.

Personal data may also be disclosed if required by law or to protect our legal rights.

7. Cookies and Analytics

Without your permission we only use the cookies and browser storage the website needs to work: your cart and comparison list are kept in your own browser, and staff who sign in to our admin area get a sign-in cookie. We don't use advertising cookies, and analytics cookies only if you accept them (see below).

To understand how the website is used, we keep our own anonymous statistics, without cookies: which pages are visited, which models, colours and add-ons are chosen in the configurator, whether an enquiry or order is sent, the type of device, the country and the website a visitor came from. We never store your IP address or anything that identifies you; each visit is counted with a code that changes every day and cannot be traced back to you.

Only if you choose "Accept analytics" in our cookie notice, we also use Google Analytics (provided by Google), which sets cookies to measure visits, pages viewed and how you arrived at the site. Google may process this information outside South Africa. Advertising features and Google signals are switched off. If you choose "Only necessary", Google Analytics is never loaded. You can change your choice at any time with "Cookie settings" at the bottom of every page.

If your browser sends a "Do Not Track" or "Global Privacy Control" signal, we don't record these statistics or load Google Analytics for you at all.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

9. External Links

Our website may include links to third-party websites. GR8-EV is not responsible for the privacy practices of external sites, and we recommend reviewing their privacy policies separately.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

GR8-EV

Website: https://www.gr8-ev.com

Email: admin@gr8-ev.com

You may also contact the Information Regulator (South Africa):

Website: https://www.inforegulator.org.za

Email: complaints.IR@justice.gov.za

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in legislation or business practices. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy regularly to stay informed.